Scope of Warranty

For all products sold to consumers in Australia.

The warranty covers:

1. replacement or repair of any product has a manufacturing defect or material defect that is not the result of normal wear and tear.
2. If the goods cannot be repaired and the supplier does not have the same model in stock for a replacement, the customer will be given a credit note to spend towards a replacement model or item that is in stock.

Warranty Period

Our warranty period commences from the date of sale of the product online, it will be taken electronically from the time of payment. Products are covered by a “1-year warranty”, excluding consumables.

Consumer Gaurantee

As per the consumer guarantee under the Competition and Consumer Act 2010, our goods and services cannot be excluded under the Australian Consumer Law.

For Major failures, you are entitled to

1. Refund for the unused portion; or
2. Repair; or
3. Replacement

There are specific exceptions from this guarantee which includes:

1. Item was as specified but you changed your mind
2. Misused a product in any way that caused the problem
3. knew of or were made aware of the faults before you bought the product
4. asked for a service to be done in a certain way against the advice of the business.

To complete your return, we require a receipt or proof of purchase. Please email us at support@elgnt.co to initiate the refund process and we will be happy to help you out.

We will provide our return address to you via email. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 30 days after delivery

Please note that you will be responsible for the cost of shipping (see the shipping section below).

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For international customers (outside of Australia), please follow this link.