We process orders within 24-48 hours. Please note that it may take the shipping company a few days for the Tracking Number to go live. 

Typical Delivery Time

Shipping generally takes 6-16 days to the United States, Australia and the UK.

An additional note for Australian orders, currently we’re experiencing some extra delay for our parcels exiting NSW due to the coronavirus outbreak and the local delivery hubs in other states are also operating at half capacity which is adding an extra 4-8 days ontop of the days quoted above. We will try out best to follow it up with the courier company but from our experience, they’re just overloaded with deliveries and understaffed at the moment.

For other countries, shipping generally takes 12-19 days.

If you have any questions about your order, feel free to reach out to us at orders@elgnt.co and our friendly customer support team will get back to you within 2 business days.

Refunds

At Elgnt Co, the experience of our customers means the world to us. We have an easy refunds and cancellations process which puts you first.

Simply get in touch with our team at support@elgnt.co or visit our Contact Us page to commence the refund process. Our policies can be viewed below:

Returns (applicable to International Customers – Outside of Australia)

Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please email us at support@elgnt.co to initiate the refund process and we will be happy to help you out.

We will provide our return address to you via email. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 30 days after delivery

Please note that you will be responsible for the cost of shipping (see the shipping section below).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@elgnt.co.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.